IT Staffing Metrics: KPIs to measure success

India has emerged as a hub for IT staffing, with a large number of companies setting up shop in the country. As the demand for IT talent continues to grow, companies are increasingly looking for ways to measure the success of their staffing efforts. In this blog post, we will discuss some of the key IT staffing metrics or Key Performance Indicators (KPIs) that companies can use to evaluate their staffing strategies and measure success.

Time to Fill

Time to Fill (TTF) is a crucial KPI that measures the time it takes for a company to fill a vacant IT position. This metric is an indicator of the efficiency of the recruitment process. The industry benchmark for TTF is 45 days. However, it can vary based on factors such as the complexity of the job, location, and availability of qualified candidates.

Cost Per Hire

Cost Per Hire (CPH) is another critical metric that measures the cost incurred by a company to hire a new employee. It includes expenses such as recruitment fees, advertising costs, and employee referral rewards. A low CPH indicates an efficient and cost-effective recruitment process.

Quality of Hire

Quality of Hire (QoH) measures the effectiveness of the recruitment process in terms of hiring the right candidate for the job. This metric takes into account the candidate’s performance, productivity, and job satisfaction. Companies can use this metric to assess the effectiveness of their recruitment process and make necessary improvements.

Turnover Rate

Turnover Rate (TR) measures the percentage of employees who leave the company in a given period. High TR can indicate issues with the company’s retention policies, work culture, or leadership. This metric is important for IT staffing, as it can help companies identify the reasons for employee attrition and take corrective measures.

Time to Productivity

Time to Productivity (TTP) measures the time it takes for a new hire to become productive in their role. This metric is essential for IT staffing, as it can help companies assess the effectiveness of their training and onboarding programs. A shorter TTP indicates an efficient onboarding process, which can lead to improved employee productivity.

Candidate Experience

Candidate Experience (CE) measures the level of satisfaction of candidates who apply for a job at a company. This metric is critical for IT staffing, as it can help companies attract and retain top talent. A positive CE can lead to increased candidate referrals, which can reduce recruitment costs and improve the quality of hires.

Diversity and Inclusion

Diversity and Inclusion (D&I) metrics measure the representation of underrepresented groups in the company’s workforce. This metric is crucial for IT staffing, as it can help companies improve their

employer brand and attract a more diverse pool of candidates. A diverse and inclusive workforce can lead to increased innovation, creativity, and productivity.

In conclusion, measuring the success of IT staffing efforts is critical for companies looking to attract and retain top talent in India’s highly competitive IT market. The KPIs discussed in this blog post can help companies assess the efficiency and effectiveness of their recruitment process, identify areas for improvement, and make necessary changes to improve their IT staffing strategy. For more information, please visit